Talk to a person who knows your case.
Patients and healthcare offices reach us the same way. Tell us who you are, and we'll get you to the right person.
- Phone & secure fax
- (855) 794-4141
- Service area
- Illinois, Indiana and Wisconsin, including the Chicago metropolitan area.
I'm a patient
Call us with questions about your referral, your device, your delivery, or your estimated responsibility. If you are already set up and something is not working, call first — do not wait for your next appointment.
I'm a referring office
Send referrals by secure fax or secure email. For a case review, a documentation question or a status update, call and ask for the representative who owns the case.
I want to talk about the program
If your practice is considering a compression therapy pathway and wants to understand what it would involve, we will come to you and walk your staff through it.
Please do not email patient information
Send anything containing protected health information by secure fax. Email is for non-clinical questions.
Medical emergencies
Waypoint is an equipment service company, not a clinical provider. For a medical concern — worsening symptoms, signs of infection, a wound that is changing — contact your healthcare provider. For an emergency, call 911.